Shipping policy

Thank you for choosing to shop at Nordic Flame. Here is everything you need to know about our fulfillment and shipping policies:

Order Processing: We aim to process and ship all orders as quickly as possible. We typically process orders within 1-2 business days of receiving them, though processing times may vary during peak shopping seasons or promotional periods.

Shipping: We currently offer shipping to addresses within Canada and United States, and we offer several shipping options to best suit your needs. All orders are shipped via reputable carriers, such as Canada Post, FedEx, or UPS.

Shipping rates are calculated based on the weight and destination of the package. 

Delivery Time: Delivery times may vary depending on the shipping method selected and the destination of the package. Generally, orders are delivered within 5-10 business days from the date of dispatch. However, delivery times may be delayed due to unforeseen circumstances, such as inclement weather or carrier delays. We are not responsible for any such delays.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your order through the carrier's website.

Order Changes/Cancellations: Once an order has been placed, we are unable to make changes to the order, including cancellations. Please ensure that all information is correct before submitting your order.

​Returns/Exchanges: Please refer to our Returns/Exchanges Policy for information on how to return or exchange items.

If you have any questions or concerns about our fulfillment/shipping policy, please feel free to contact us via email or phone. We are always happy to assist you!